Return/Refund/Exchange Policy

We understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair is in its original condition! We are pleased to offer a return policy on hair that has not been used within SEVEN (7) DAYS with you receiving your order.

You must contact us first before refunding your package during business hours within the seven (7) day return period after you receive the package for refund/exchange issue, attaching with photos or videos of the items that you received. 

Contact email: service@heymywig.com

Please attach a note inside your package including your order number and Reason for return! HeyMyWig will refund/exchange orders that the item has not been damaged, solied, washed, altered or worn and all lables/tags are attached. Pls make sure that the hair is in its original condition or a return will not be issued.

Also pls kindly note that:

1. Custom orders (small or large size, high density (180% or up), color wigs, special sale items or any specific requirements that you request when placing order) are not eligible for refund or exchange.
2. Unless it is our fault that send you the wrong items, HeyMyWig is not responsiable for any shipping fee of return/ exchage.
3. Make sure you send your return via FedEx/DHL only with a tracking number because HeyMyWig will not be responsible for lost returns. PLS DO NOT use UPS to send your return as they get lost everytime which we will not be responsible for.

Refund will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and atlered. Also, the shipping fee that caused by sending the package to you will be subtracted from any refund.

We are NOT responsible for any lost/stolen package. You will not receive a refund for lost/stolen package. 

Your refund is credited back to the original payment source that you used when making a payment.

If you made a payment using your credit or debit card, the refund is credited back into that card. Depending on the card issuer, it might take up to 30 days for your refund to appear on your next card statement.

If you made a payment using your PayPal balance, the refund is credited back into your PayPal account within 24 hours.

If you made a payment partially using your card and PayPal balance, the refund of each partially amount is credited back into that card and PayPal account accordingly.

If your have any questions or concerns please feel free to Contact Us via email: service@heymywig.com