Thank you so much for choosing HeyMyWig!
FOR DELIVERY
ORDER PROCESSINGAll orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 1-3 working days. Orders can experience delays to be processed when
- During the High Season
- It is custom wig order
- Addtional requirement (bleaching knots, higher density etc.)
- Inventroy shortage.
All orders placed during non-business hours, this includes weekends (Saturday & Sunday), evenings and national holidays, will be processed once regular business hours have resumed.
FREQUENTLY ASKED QUESTIONS
Q: How many days does it take to receive my order?
A: Normally we fulfill your order in about 3-7 business days. But it might get delayed because of COVID-19, so pls expect at least 5-7 business days to receive the package. Also, it may take longer if custom orders (Color wigs/ high density...). Message us if there is a specific deadline for receiving your order before you placing your order! We will do our best to meet your expectations.
Estimated Delivery Date
* Delievry time just for your reference, pls make sure you place your order at least 10 days ahead of your schedule to make sure you can get the hair in time.
To USA - About 3-5 business days
Other Country - About 7 business days (If no custom delay)
Q: Which shipping company do you use?
A: Normally your package is carried by DHL. We do use FedEx/Aramex (to UK and SA often). Feel free to let us know if you want to use the specific one.
Q: How do I check my package?
A: Any update on your order, including order comfirmation/tracking information, will be sent to the email that you left when placing order as soon as you make the purchase or package departs our facilities.Please check your spam folder if you don’t see it inside your inbox. We recommend you to leave both your email and phone number when placing order to make sure you can receive all update of your order in time.
Once you receive the tracking number, you can track your package via link: https://www.heymywig.com/pages/track-order
Please note that once packages are carried by DHL/Fedex, we are no longer responsible for the delivery of the item. This responsibility is passed on to the shipping company. So we are NOT responsible for any lost/stolen package. You will not receive a refund for lost/stolen package. If you will not be home on the expected arrival date/time, we recommend to contact DHL to have your package held at their location or rearrange delivery time. In case the package get lost in transition/ out of delivery, pls call your local DHL customer service to solve the issue. If there is anything else that we may do for you, please do not hesitate to reach out!
Q: Do I need to pay the shipping fee extra?
A: Your wig order can enjoy Free Shipping on Heymywig.com! For other items, shipping fee will be calculated automatically at checkout.
If you notice that you're charged for shipping fee when your order contains wig and other items (bundles, closures or other accessories). Pls contact us at service@heymywig.com before you make the purchase. We will deduct the shipping fee for you :)
NOTE: For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.So, pls do some research on the customs policy of your country before you shopping online to make sure that you won't be charged anything.
Q: Do you ship worldwide?
A: We provide delivery to any address within Global, except few countries. However, do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports and JurongIsland.
FOR PAYMENT
On our website, payment by PayPal, Western Union, MoneyGram are acceptable.
If payment by PayPal, pls keep your billing address and shipping address the same. Make sure you 're entering in the correct billing address that is associated with your bank card or you might fail to process the payment if wrong billing address.
If you want to pay by Western Union/MoneyGram. Pls contact us via
- LiveChat
- WhatsApp : +86 130-0686-6483
- Email : service@heymywig.com
